Terms of Use

Welcome to Advenza. These Terms of Use govern your access to and use of the Advenza platform, including our website and related services. By accessing or using our platform, you agree to be bound by these terms.

Advenza operates as a marketplace connecting travelers with local service providers (guides, transport providers, media services, and accommodation hosts). We facilitate these connections but are not the direct provider of the services.

To use certain features of our platform, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized account use
• Not create multiple accounts for fraudulent purposes

If you offer services through Advenza, you agree to:

• Hold all necessary licenses, permits, and certifications required by Norwegian law
• Maintain appropriate insurance coverage for your services
• Provide accurate descriptions of your services
• Honor confirmed bookings and pricing
• Comply with all applicable local and national laws
• Meet safety standards and provide safe experiences

IMPORTANT: Advenza is a platform that connects service providers with customers. We are NOT the provider of tours, transport, media services, or accommodations.

Advenza does not provide insurance coverage for damages, injuries, accidents, or losses that may occur during services booked through our platform. Service providers and customers are responsible for their own insurance coverage.

• Service providers must maintain their own liability insurance as required by Norwegian law
• Customers are strongly advised to have personal travel insurance covering accidents and injuries
• For accommodation services, hosts should have appropriate home insurance (innboforsikring)
• Advenza is not liable for any personal injury, property damage, or death occurring during services
• Any disputes regarding injuries or damages should be resolved directly between the parties involved

Many activities offered through Advenza involve inherent risks. By booking a service, you acknowledge and accept that:

• Outdoor activities such as hiking, fishing, and tours carry inherent risks including injury or death
• You participate in all activities at your own risk
• You are responsible for assessing whether an activity is suitable for your physical condition
• Weather and natural conditions may affect services and pose additional risks
• You should follow all safety instructions provided by service providers

For certain services, especially accommodations, a deposit may be required. Our deposit system works as follows:

• Deposits are held securely by Advenza during the service period
• Service providers may file claims for damages within the specified timeframe
• Customers have the right to dispute claims and provide evidence
• Unclaimed deposits are released automatically after the claim period
• The deposit system is designed to protect both parties but does not replace proper insurance

Bookings made through Advenza are subject to the following terms:

• All bookings are confirmed once payment is processed
• Cancellation policies vary by service provider and are displayed before booking
• Refunds are processed according to the applicable cancellation policy
• Service providers may cancel bookings in exceptional circumstances
• Advenza charges a platform fee that is non-refundable unless otherwise stated

All payments are processed securely through our payment provider (Stripe). By using our platform:

• Customers pay the listed price plus any applicable fees
• Service providers receive payouts minus the Advenza platform fee (10%)
• Payouts are processed according to the schedule in your account settings
• All prices are displayed in the currency specified on the listing
• You are responsible for any taxes applicable to your income or purchases

Users of the Advenza platform agree not to:

• Violate any laws or regulations
• Misrepresent your identity or qualifications
• Harass, threaten, or harm other users
• Post false, misleading, or defamatory content
• Circumvent the platform to avoid fees
• Use the platform for illegal activities
• Interfere with the platforms operation or security

The Advenza platform, including its design, logos, and content, is protected by intellectual property laws. Users retain ownership of content they upload but grant Advenza a license to use such content for platform operations and marketing.

To the maximum extent permitted by Norwegian law:

• Advenza is not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the specific service in question
• We are not liable for service provider actions, negligence, or misconduct
• We are not liable for natural disasters, weather events, or force majeure
• We are not liable for third-party products or services

In case of disputes:

• Users should first attempt to resolve issues directly with each other
• Advenza may offer mediation services at our discretion
• Unresolved disputes are subject to Norwegian law
• The courts of Norway have exclusive jurisdiction

Advenza reserves the right to modify these terms at any time. We will notify users of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the new terms.

For questions about these terms, please visit our contact page.

Advenza AS, Northern Norway