Privacy Policy

1. Introduction

Welcome to Advenza. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

This policy applies to all users of our platform, including tour guides, travelers, and partners.

2. Data We Collect

We collect and process the following categories of personal data:

Identity data: Name, username, profile picture
Contact data: Email address, phone number, address
Financial data: Bank account details for partners, payment information
Transaction data: Bookings, payments, subscriptions
Technical data: IP address, browser type, device information
Location data: Tour locations, partner service areas
Marketing data: Communication preferences, cookie consent

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage your account
To process bookings and payments
To connect travelers with tour guides and partners
To send service communications and updates
To improve our platform and user experience
To comply with legal obligations
To send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract: Processing necessary to fulfill our contract with you
Legitimate interests: Processing necessary for our legitimate business interests
Consent: Where you have given explicit consent
Legal obligation: Processing required by law

5. Data Sharing

We may share your personal data with:

Tour guides when you make a booking
Partners (transport, media) when you use their services
Payment processors (Stripe) for secure payments
Analytics providers (with anonymized data)
Legal authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for. Booking records are kept for 7 years for accounting purposes. You can request deletion of your data at any time.

7. Your Rights

Under GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

8. Cookies

We use cookies to improve your experience on our platform. You can manage your cookie preferences at any time through our cookie consent banner or in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

10. Contact Us

For any questions about this privacy policy or your personal data, please visit our contact page.